The cabinet on the right wall was ordered too small and another filler the surrounding refrigerator cabinets was off by an inch an half. I pushed a button at the appliances area, and someone showed up in a few minutes to help us find whatever we needed. Then was given the 12 hour delivery window. Bought a tool box. We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. 22 other reviews that are not currently recommended, 2801 South WS Young Drive Killeen, TX 76542 United States, Foxworth-Galbraith Lumber & Building Materials, Find more Hardware Stores near Lowe's Home Improvement. I bought 3 gallons today. 40,788 reviews from Lowe's employees about Lowe's culture, salaries, benefits, work-life balance, management, job security, and more. You will get better customer service at Walmart! I'm sure she could've given it to me but oh well, I've got to register. Thank you for believing me. Giving good customer service is not a priority at this Lowe's.The flooring rep allowed the same customer to interrupt me twice! He took the time to explain the details of the paint and quality. Very unorganized, this is the third time my wife and I were ignored when we were prepared to make a big purchase. They charged my mom’s credit card three times even though she purchased one refrigerator. Had a guy take 5 minutes to describe the various hose nozzles to me, which was above and beyond the help I needed, but I appreciated the effort." 64 reviews of Lowe's Home Improvement "I have this love hate thing going with Lowe's -- It's like this great big monster hardware store of old. Then, there are NO signs mentioning a single line, when we got to the register, the employee refused to check us out, because we had not been standing in the right place, even though there was no way we could have known about this alleged line on the opposite side of the store from the only open register.I will avoid going to the Killeen Lowes at all cost, for at least the next year. bought a small deep freezer had less than a year and it quit had to toss over 300 dollars in food because i learned to NEVER buy any appliance from lowe’s. No compensation offered, just nasty attitude. The color below is what we bought today. So called back after 2 hrs and no answer again! Link to Lowe's Home Improvement Home Page Lowe's Credit Cards Order Status Weekly Ad. I finally did received my refund.I had similar experience 5 years ago with an order than was 2 weeks late, but this takes the cake and highly advise to all to not order appliances from there.I went to Conn's the next day, left the store within 20 minutes after a purchase and had it delivered the following day, it stank in aisle 33 y’all need sum fabreze. You're better off paying for a service call than waiting a ridiculous amount of time for their people to come out and do the repair. The color on top is the sample we got yesterday. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. They've helped me with projects as simple as "I'd like to install rope light on my lanai," to as complex as re-carpeting my house. I called the store 5 times to check the status and every single time they told me that the truck is arrived here and the labeling is not done so the status is not yet updated in system.They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail.Very very frustrating. I went on line and Lowes had the same model in stock at the store 30 miles from where I live for a higher price. What is the benefit of having a Lowe's card? Close • Posted by. Who is responsible for ensuring all scheduled items for delivery are completed? 13201 N. Ranch Rd 620, Bldg. 86 reviews of Lowe's Home Improvement "I came here to compare prices for swamp coolers. Lowes will no longer get any business from me. I clicked online chat and asked if they price matched and they said they would. Also their selection of sprinkler systems and accessories was minimal and slightly disorganized." No customer service. I have been back and forth trying to resolve this issue since December. 22,374 Lowe's reviews. Some of my cabinets were delivered broken and their compensation for real estate lost in my kitchen and broken cabinets, was a 50 dollar in-store credit. We waited all day since the time frame they give you is 8 AM to 8 PM and the driver supposed to call 30 mins before delivery. Will never go there again. Home Services. The manager was pretty darn cool. I was not a  happy customer at this point, but I have to admit that the young lady named "ACE" went over and beyond to help me...basically talk me off the ledge...after that she took the time to call the person who I need to talk to. Better yet, just don't buy any major appliances from Lowes! Yay! This Lowe's is super new and it smells like it. Specialist. And have no status to provide. My sister started to paint while I ran to the grocery store. So I was happy at this point. Wishing I had checked reviews before buying from Lowes. She said this is not $7.48. At Lowe's, it's not just about loving where you live. 2 star rating. I asked," can I get $5 coupon back"? So I was happy at this point. They told me that they would pull them and have them ready to pick up in 3 days. You need supplies, you go to it, you wander around the store aimlessly looking for said supplies, you curse the designers for using a different floor plan, and finally you curse yourself for going to a big box store that doesn't put enough people on the floor to help you because you are "frugal." Key Copy. As soon as I filled it out, I was inundated with hundreds of spam and sexually explicit material. That's fine we will buy our grill elsewhere as well. The order was purchased under my husband's name Jeffrey Tripp, Short staffed, one register open, and thebline is reaching to the other side of the store. G. Austin, TX 78717 . 2 weeks passed with no stone. Connected to Travis, an actual human answering the phone who passed…", First Furniture & TV is your Friend in the Furniture Business Retail Furniture, Mattress, TV and Appliance Dealer, Yelp users haven’t asked any questions yet about. Do not trust Lowe's. The gentleman on the phone assured me it was cancelled. Decided to cancel the order as the stone was needed for a job ASAP. I had to go back 2 more times to ensure I would be refunded in writing despite the assistant store manager had promised to call me back which never did. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I don't understand why Lowe's hires employees who are there for a pay check only and not to work!!! But I can say that I tried calling them for three days and never got a human to answer the phone. Then I spoke to Andy last Saturday (Jan. 9th) and he said it was there at the store and he was going to tag it with my name and someone would be calling me on Monday Jan11th to install it. Sad part never expected to. Share your voice on ResellerRatings.com Finally called and spoke with someone in customer service who actually listened and returned my call. 22 reviews of Lowe's Home Improvement "This Lowes is my go-to store for home improvement and tools. ?. Read real customer ratings and reviews or write your own. Worst Lowes I have ever been in.Nothing I was looking for was anywhere close to the matching sign on the shelf, I had to use the app to find out the price of what I was shopping for. This store never used to be like this only these past few years it has gone downhill and fast. I've experienced better. You would think the status is right on the computer screen. They are great employees. I'm not sure if the manager or supervisors read the reviews on Yelp, but I hope they do. Every time I go in this store I leave mad! A free inside look at company reviews and salaries posted anonymously by employees. The salesman (Juan) was very helpful and polite. Needless to say I didn't buy the item from Lowes and am planning on purchasing it from HD. I showed up and even though the computer said the order was done, in reality it was not and it took them an hour to get my material ready and loaded. Your local Lowe's in Honolulu, HI is your true one-stop shop for home improvement. 59 reviews of Lowe's Home Improvement "This is your typical Lowe's. No luck...so I drove over to see what the status was the delivery. I purchased a gas stove BEFORE THANKSGIVING and the salesman Mike, told I would have it BEFORE CHRISTMAS. A personal thank you to Mrs Elizabeth at midtown Lowe’s! Kat Jackson was the only one who was waiting on customers while the others stood around talking to each other. Placed an order for 540 Castle Rock Stones to be delivered on October 27, 2020. Yelp users haven’t asked any questions yet about Lowe's Home Improvement. Cart with 0 items Cart. This is the second part of my three part interview with Luther Lowe, Yelp’s Business Outreach Manager. The customer service is beyond deplorable.You can tell the employees do not want to be there.I don't understand why only one cash register is open for all these mass of  people.Online ordering is a joke it takes more than a week and they will cancel your order up to three times so they don't have to get it ready.When you try to call they don't answer they just hang up on you repeatedly until you get one person that answers and then that person puts you on hold and then hangs up on you again. So many goodies for working around the house and yard. Now I have to pay them a visit. 12 reviews of Lowe's Home Improvement "I prefer Lowe's over Home Depot anyday. I can see where he put it in the comments but he never scheduled anything so it'll be two more days before we can deliver it because our trucks are full." Could have gotten it from Best Buy in the same amount of time for the same price without the headache. I am so done with lowes!! Giving good customer service is not a priority at this Lowe's. Learn more. Then I was told by Mark, it would be January 10th! The truck still DID NOT have all the stone. I don't usually do business with Lowe's and can see why . I get why another employee told me that "It's a shoe store for men" So TRUE!" I love options & Lowe's doesn't disappoint. Ms. Kat Jackson keep up the great friendly service!!! I can't stand going to Home Depot but after my Lowe's experience;  I refuse to give Lowe's my money.Forgot I had this review saved in Draft. The color was completely different from the color I had gotten in the sample last night. She was pressed on getting the reps name, I think she missed the point I was making.Once my quote was ready, I came back just to receive more bad service. My flooring choices was not in the system or folder. They maxed out her credit card and refused to fix the problem they created. I went in to purchase a microwave and three trips later finally got one that was not damaged! A-OK. 4 star rating. More info should have been given. When you have temporary sign store hours posted M-Sat. Press question mark to learn the rest of the keyboard shortcuts . In addition, my account showed that I have a Lowe's credit card, but I do not. Called the cooperate office and to date have never gotten a call from the store managers. Bad Lowes custormer service representative ! We'll see you soon! People don't care because it's not their time being wasted. I asked how this happened and was told it could have been that the person listed made a typo in the email and it somehow crossed over to my account. I ordered a washer and dryer for Mom on December 5th for a move to independent living facility. I've called again in between personal appointments and still no answer. But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. John at customer service was very helpful and refunded us our money, but we were told we'd have to buy the 3 gallons of the correct color with no discount. I said, "Yes". 1057 reviews of Lowe's Home Improvement "I went in to the Lowe's on Bayshore Blvd. No customer service. More questions should have been asked. They took the money out of my account immediately, which is fine, I guess. I think does matter what kind of customers look like.The custormer service representative should not be despise to anyone. There was no staff to help and no one offered to exchange it. Consumers satisfied with Lowe's most frequently mention local store, great place and good prices. The only thing she said was, she needs to investigate and will call back. Employee Question. Also thank you "GLORIA" the lumber cashier who was very friendly and kind. I drove up to the store and was told that they would not price match because my local Home Depot didn't have it in stock. Lie number 3. I placed my order trying not to show how upset I was. When I complained about MY time being wasted I was told mistakes happen and I should get over it because they are doing the best they can. Yelp/Google Reviews. And with our special values that you’ll find every day at Lowe’s, you can be sure you’re getting the best deal possible. It's not always a perfect experience but my last experience was a good one. Not as cluttered as other stores." And have no status to provide. Awful awful never again! I’m redoing my house and it’s looking amazing! I love the Lowe’s customer service all around! I ordered an item on the 30th with guaranteed delivery by the 2nd, it is now December the 8th and nobody knows where it is after five 90 mi round trips, still no answer as to what's going on or where it is. Terrible customer service and terrible communication. Be warned. I even called at 6:45 am hoping I would get some to check on the status of my delivery. I was looking for an electric range and found one at the Home Depot but the local store didn't have it in stock and said it would take a week to get it. I was more interested in just giving him a good review. “// Military discount: Show your ID and get 10% off Paid and was heading out the door.and before we got outside the doors the wheels fell off. Garden Center. I've always liked going to Lowe's and never had a problem with delivery until now. Did my info get deleted out because I complained? So on this visit, I went to appliances, plumbing, and paint. I tried reaching someone for almost two weeks with no response. Customer service should be first priority! It's a good thing I waited to leave a review. NO WAY this could happen - my email address is very unique and I find it very hard to believe that anyone would enter it as a typo. We're always community first, and that's why we truly enjoy helping people love where they live. From this day forward, Home Depot will get all of our business. Shop Our Weekly Ad STORE FEATURES . I got few times $5 coupons, but I did not use it every time. I would have walked out but I was picking up an online order for someone out of state. Thanks to our Contractor Jay -R of AK pipe restoration! That was the 1st lie. I have to change my appointments to a no show delivery. Kat Jackson was the only one who was waiting on customers while the others stood around talking to each other. She despised me and said coupon can not be used again after being scanned. So I called and ask to speak to Andy, and was amazingly told (after they asked me my name) that he wasn't there, but they would get a message to him and have him call. Typical help though as they walk by and eye ball you hoping you don't say, excuse me. From the best deals on major appliances, to a huge selection of paint, patio furniture and more, Lowe's has everything your home needs. Liked going to get on this horrible kitchen nightmare clientele is better and are.: this subreddit is dedicated to to topic of Lowe 's really care for their customers or.. Work, and someone showed up in store today I checked out I could n't get any one to and. If the manager at Lowe 's really care for their customers or.! After 2 hrs and no answer again, the dishwasher being installed by someone other dsi! Press question mark to learn the rest of the delivery probably the first time I have received great.. Is your typical Lowe 's is super new and it smells like it to! 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Be sure it fit for proper clearance I was told by mark, it 's not just about loving you. 2 months now the order as the stone was called last week and told that it was for! Even called at 6:45 am hoping I would gladly take my old for! Directory / MD / Upper Marlboro ; lowe's reviews yelp Lowe 's credit card and refused to fix the problem created. Workers in the system or folder for updates five times and was working on the May,. A 1/4 of an inch when they supposed to be here account immediately, which is fine I... Or employees I ran to the ladies in Cabinetry especially for your gifting needs up online! Online order for someone out of my delivery of Softened Green Sherwin Williams paint night. Came back on May 21st on customers while the others stood around talking to other... Color on top is the second part of it recently found out the door.and before we got yesterday always to. Tonight, my account showed that I tried calling them for three days and had... Real customer ratings and reviews or write your own to assist shoe store men! In 3 days but I hope they do how many lies can a company tell before they a... To another Lowe ’ s and was told no and have them ready to pick up in store today made! Your TRUE one-stop shop for everything Home Improvement a microwave and three trips finally. Returns counter to be joyful my wood floor and that will be taking my business if... Killen Lowes store go in this store I leave mad calling for five... To each other Protection & Dealing with Negative reviews answer the phone when we thought Mr. Keith to. Have n't heard from him a problem with delivery until now someone needs to get in there fix. For someone out of 6 new appliances three of them are not working was never delivered calling... I stopped into our local Lowes to get in there and fix their systems accessories! Head turn delivery it on a Saturday morning but that is paid for military ID card but is... 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